FAQ

What are our product ranges? Home décor, t-shirts, cups, wine glasses, pens, keychains, robes and so much more.

How to contact us: 

Email- momosmakin@gmail.com

Phone- 910.512.7749 

Facebook & IG- momosmakin

Website- www.momosmakin.com

Customer service hours: Monday - Friday; 9am - 5pm EST. Give us 48 - 72 hours to respond to your inquiry. 

How to order with us? Order directly from website at www.momosmakin.com. For custom, handmade creation inquiries, please email us at momosmakin@gmail.com or message us on Facebook and Instagram. 

Do we take custom orders? We love custom orders! Contact us for your consultation. Additional fees/deposit for materials, time to create, consulting/researching, rush charge ($20) will be considered. 

Content Information:   We use a variety of materials for our creations. We will provide as much information as necessary about merchandise and materials used. If you have any concerns we may need to be aware of regarding materials used, let us know.  

Care Instructions: 

Will be provided with your order as needed.

How do we ship? Orders typically ship within 2 business days of receipt during non-peak times or seasons. In peak seasons (Thanksgiving through end of January or other seasonal sales) please allow 7-10 business days for your order to be processed then shipped. Upon shipping, you will be notified by email with a tracking number. 

Verify shipping address prior to completing order, as we ship to address provided via PayPal Checkout. You may have to contact PayPal to update your mailing address or it will be shipped out to the address provided when order is placed online. Once the item has been shipped you will have to contact USPS.

*If an item has to be reshipped, you will be sent an additional invoice, with new shipping cost, to have the item reshipped. 

Do we have guarantee on quality? We are committed to 100% customer satisfaction. Quality is priority. 

Exchange/Return Policy? All SALES ARE FINAL. We are unable to process exchanges at this time. 

What payment method is available? PayPal Checkout- Allows you to buy goods easily, without the need to input your shipping and billing details. This ensures your personal and payment information is transmitted securely to us.